No returns will be accepted without a prior Return Material Authorization number.
Standard, stocked items can be returned for a 20% restocking fee. Items must be unopened in the original packaging and in an unused condition. Custom equipment and special orders cannot be returned. HEPA filters are non-returnable due to shelf life issues.
Items must be returned at buyer’s expense, shipped FOB destination. Upon receipt of the items in Groton, CT, an inspection will be performed to verify their “original-condition” status. Ventilation units will be tested for “original-condition” operability. If inspections and testing yield no anomalies, a credit memo will be issued.
We reserve the right to bid or accept customer's orders on a non-returnable basis for all products.